Commonly asked questions about our products and services are answered below. Should you have any additional questions about Hollander Financial , please contact us.

Q: Has my mortgage payment been received?*

A: If you have any questions about whether Hollander Financial has received your mortgage payment, please call Customer Relations at 1-800-429-0256 or e-mail us at customerrelations@hollanderfinancial.com.

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: Where do I send my mortgage payment?*

A: Payments may be sent by check, cashiers check or money order, as follows:

Bill Pay Service – payments should be sent to:
Hollander Financial Mortgage
Attn: Cashier Department
1291 N. Indian Hill Blvd.
Claremont, CA 91711.

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: Why have I not received any payment coupons on my new loan?

A: Temporary coupons should be included in the closing package given to you by the settlement agent when you signed your papers. Please use these coupons until you receive your monthly billing statement.

Q: Where do I send my homeowners’ insurance bill or proof of insurance?*

A: Please fax this information to Hollander Financial at 1-909-670-1541. Or mail to the Insurance Department at:

Hollander Financial Mortgage
Attn: Insurance Department
1291 N. Indian Hill Blvd.
Claremont, CA 91711

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: Where do I send my loss draft claims to be processed?*

A: Please fax this information to the Hollander Financial Insurance Claims Department at 1-909-670-1541. Or mail to the Insurance Claims Department at:

Hollander Financial Mortgage
1291 N. Indian Hill
Claremont, CA 91711
Phone: 1-800-429-0256

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: Where do I send my real estate tax bill or proof of taxes paid?*

A: Please fax this information to the Hollander Financial Tax Department at 1-909-670-1541. Or mail to the Tax Department at:

Hollander Financial Mortgage
Attn: Tax Department
1291 N. Indian Hill
Claremont, CA 91711

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: What if I want to pay off my mortgage?*

A: Contact our Customer Relations department at 1-800-429-0256 or email us at customerrelations@hollanderfinancial.com to request a payoff quote. If you are an outside party requesting a quote, please include the customer’s written authorization to release the payoff information. Please fax your request to 1-909-670-1541.

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: My mailing address has changed. How do I notify you?*

A: Please fax your new mailing address to Customer Relations at 1-909-670-1541 or email it to customerrelations@hollanderfinancial.com. Or mail to Customer Relations Correspondence at:

Standard Mail
Hollander Financial Holding, Inc.
Attn: Customer Service
1291 N. Indian Hill
Claremont, CA 91711

Overnight
Hollander Financial Holding, Inc.
Attn: Customer Service
1291 N. Indian Hill
Claremont, CA 91711

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: Where can I get information on Repossessed or Foreclosed property?*

A: Contact our Loan Resolution Department at 1-800-429-0256 or email any questions to customerrelations@hollanderfinancial.com.

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256

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Q: How do I contact Loan Servicing?*

A: You may contact us through our Customer Relations Department at 1-800-429-0256 or send an email to customerrelations@hollanderfinancial.com. Our office hours are Monday – Friday 8:30am to 5:30pm, PST.

*PLEASE CONTACT YOUR CURRENT SERVICER. IF YOU HAVE ANY PROBLEMS CALL US AT 1-800-429-0256


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